OUR POLICIES

Returns and Exchanges Policy

At Honey and Jade, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and exchanges policy to ensure your shopping experience is positive.

Returns

Eligibility: To be eligible for a return, items must be unused, in their original condition, with all tags attached and still in original packaging. Returns must be initiated within 15 days of the delivery date.
Process: To initiate a return, please contact our customer service team at shophoneyandjade@gmail.com with your order number and reason for the return. We will provide you with a return authorization and instructions.
Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a 3-5 business days.

Exchanges

Eligibility: Exchanges are allowed for items that are defective or damaged. If you need to exchange an item for a different size or color, please contact us within 15 days of the delivery date.
Process: To initiate an exchange, contact our customer service team at shophoneyandjade@gmail.com with your order number and details of the item you wish to exchange. We will provide you with exchange instructions.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Non-Returnable Items

Certain items are exempt from being returned. These include:

Gift cards
Items purchased on sale or clearance

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at shophoneyandjade@gmai.com with your order number and a photo of the damaged or defective item. We will arrange for a replacement or refund.

If you have any questions about our returns and exchanges policy, please contact us at shophoneyandjade@gmail.com.

At Honey and Jade, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or make a purchase from our online store.

Information We Collect

Personal Information: When you place an order or register on our site, we collect personal information such as your name, email address, shipping address, and payment details.
Non-Personal Information: We may also collect non-personal information such as your IP address, browser type, and operating system, which helps us improve our website and services.

How We Use Your Information

Processing Orders: Your personal information is used to process and fulfill your orders, including sending you order confirmations and updates.
Customer Service: We use your information to respond to your inquiries and provide customer support.
Marketing: With your consent, we may use your email address to send you promotional offers, updates, and newsletters. You can opt-out at any time.
Improving Our Services: Non-personal information helps us understand how visitors use our website, enabling us to improve the user experience.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as necessary to provide our services. This includes trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your payment information is processed through a secure payment gateway and is not stored on our servers.

We use cookies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's systems to recognize your browser and capture and remember certain information.

Your Rights

You have the right to access, correct, or delete your personal information held by us. You can also opt-out of receiving marketing communications at any time.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

If you have any questions or concerns about this Privacy Policy, please contact us at shophoneyandjade@gmai.com.